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What you can do if you have a complaint about our services.

We are extremely committed to resolving complaints as effectively as possible.

In the event that you wish to make a complaint, please either call us on 01925 730 175 or put this in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.

Alternatively, you can post it to the following address:
Motion Finance 2017 Limited, The Barn, Hatton View Farm, Tarporley Road, Whitley, Cheshire, WA4 4DS.

Although we will initially acknowledge your complaint, please be aware that we may take up to 8 weeks to respond to you with our final decision. We will aim to keep in contact with you during this time and update you with the progress of our investigation into your complaint. 

If you remain dissatisfied with our response about the service we provided then you have the right to refer the matter to the Financial Ombudsman Service or at address Exchange Tower, London E14 9SR, telephone: 0300 123 9123


Complaints about discretionary commission agreements

On the 11th January 2024 the FCA announced it was undertaking a review of historic discretionary commission arrangements in the motor finance market. This includes a pause to the normal 8 week timeframe to respond to complaints relating to discretionary commission arrangements. During this pause we will continue to investigate any complaint relating to commission but we may not respond with a final response until the FCA have concluded their investigation which is currently expected by the end of September 2024.

Further details of the announcement can be found here FCA to undertake work in the motor finance market | FCA which includes further details on your rights to refer to the FOS.