We are extremely committed to resolving complaints as effectively as possible.
In the event that you wish to make a complaint, please either call us on 01925 730 175 or put this in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.
Alternatively, you can post it to the following address:
Motion Finance 2017 Limited, The Barn, Hatton View Farm, Tarporley Road, Whitley, Cheshire, WA4 4DS.
Although we will initially acknowledge your complaint, please be aware that we may take up to 8 weeks to respond to you with our final decision. We will aim to keep in contact with you during this time and update you with the progress of our investigation into your complaint.
If you remain dissatisfied with our response about the service we provided then you have the right to refer the matter to the Financial Ombudsman Service https://www.financial-ombudsman.org.uk/ or at address Exchange Tower, London E14 9SR, telephone: 0300 123 9123
Complaints about discretionary commission agreements
Important update for customers & dealers: Motor Finance Consumer Redress Scheme. Learn More - PS26/3: Motor finance consumer redress scheme | FCA
It is recommended that you complain to your motor finance provider, not the car dealer or broker. Motion Finance is a broker and have never been a lender.
Any communications should therefore be made directly to your finance provider as Motion Finance are unable to respond to communications designed for your finance provider.
The FCA has announced it is undertaking a review of the handling rules for complaints about motor finance agreements which contain DCA and non DCA commission.
This includes a pause to the normal 8-week timeframe to respond to complaints relating to commission arrangements. During this pause we will continue to investigate any relevant complaint relating to commission but we may not respond with a final response until the FCA have concluded their investigation which is likely to be concluded by the end of March 2026.
Further details of the announcement can be found here: https://www.fca.org.uk/consumers/car-finance-complaints which includes further details on your rights to refer to the FOS.
Contacting us
Telephone: 01925 730 175
Address: Motion Finance 2017 Limited, The Barn, Hatton View Farm, Tarporley Road, Whitley, Cheshire, WA4 4DS.
E-mail:
