Complaints

What you can do if you wish to complain about our services

We are extremely committed to resolving complaints as effectively as possible. In the event that you wish to make a complaint, please either call us on 01925 730 175 or put this in writing to enquiries@motionfinance.co.uk  . Alternatively, you can post it to the following address: Motion Finance (2017) Ltd, The Barn, Hatton View Farm, Tarporley Road, Whitley, Cheshire, WA4 4DS. Although we will initially acknowledge your complaint, please be aware that we may take up to 8 weeks to respond to you with our final decision. We will aim to keep in contact with you during this time and update you with the progress of our investigation into your complaint. 

If you remain dissatisfied with our response about the service we provided then you have the right to refer the matter to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone: 0300 123 9123